Enterprise Car Rental is recognized throughout the car rental industry as a leader for quality and service. Enterprise car hire operates more than 7,000 rental offices in five countries, with a rental car fleet of more than 713,000 vehicles including more than 120 different makes and models.

In 1957, Enterprise car hire began as a leasing business in the basement of a Midwest car dealership. Enterprise Founder Jack Taylor looked around his small office one day and saw a handful of co-workers fielding phone calls, calculating rates and prepping cars. But he saw something else, too. He saw people doing ordinary, everyday things with extraordinary passion and focus. He saw people willing to go well beyond their own jobs to get the whole job done right… people who believed in his vision and made it their own. Thus, the foundation was laid – superior customer service – for what would become the largest car rental company in North America.

To ensure that our ability to provide superior customer service is never compromised, we've created a unique way to measure Enterprise customer service satisfaction. Our Enterprise Service Quality index (ESQi) hinges on two simple words: completely satisfied. Every month, we measure customer satisfaction with each local branch through telephone surveys of hundreds of thousands of our customers. Each branch earns a ranking based on the percentage of its customers who say they were completely satisfied with their last Enterprise experience. We call that ranking "top box," and that's the standard of excellence we set for ourselves when we work with our customers.