|
The Guarantee
CanaDream guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream.
Reservations
A $300 deposit is required upon booking.
Payments
Full payment is required 30 days prior to departure. Payment can be made by Master Card, Visa, American Express, JCB or Diner's Club credit cards. All renters must present a valid credit card at the time of pick up (see section on Security Deposit)
Cancellation Policy
Booked and cancelled within 5 days No charge
Over 30 days prior to departure $ 50
30 - 15 days prior to departure $200
14 - 08 days prior to departure $500
7 - departure day/no shows 100% of the total charges
Minimum Rental
1 night
Security Deposit
Rentals require a security deposit of $750 ($1,250 for drivers 21 to 24 years). An open credit card authorization is taken at departure for all rentals. Security deposits must be made by credit card and are processed. Deposits are refunded when the vehicle is returned complete with all equipment in a clean and undamaged condition.
Group Bookings
CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.
Group Cancellation Policy
Over 180 days prior to departure $500 per vehicle booked
90 - 60 days prior to departure 50% of the charges
Under 60 days Full payment
Transfers/Hours of Operation
May 1 - September 30, 8 AM - 6 PM, Monday through Saturday*
October 1 - April 30, 8 AM - 5 PM, Monday through Saturday*
Check-in or pick-up is from 1 PM - 4 PM (please call the day before, or the morning of, to schedule pick up time)
Check-out or drop-off is from 8 AM - 10 AM
Late charges for drop-offs after 10 AM will be $75.00 per hour
* Sunday pick-up/drop-offs are available at a cost of $300 NET($375 RETAIL) , per pick-up and/or drop-off.
Early Returns/Unused Kilometer
Sorry, there are no refunds for early returns or unused kilometers.
Repairs/Maintenance Responsibility
Our fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, guests are authorized to proceed with the necessary repairs up to $100. For expenses over $100, guests must telephone the rental station for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Guests assume full responsibility for damage to tires. Oil, tire pressure and coolant must be checked at each refueling. Costs for oil will be refunded upon presentation of receipts. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof, if the breakdown repair is longer than 48 hours.
Pets
Sorry, pets are not allowed.
Driving License/Driver's Age
All drivers must possess a driver's license valid for the entire rental period. An international driver's license is recommended for foreign tourists. Minimum age is 21. Only drivers listed on contract are allowed to drive. Additional Driver Fee: $5.00 per night for each additional driver. Driving in U.S.: $10 per night for each vehicle entering the US.
Travel Restricted Areas
Vehicles are not permitted to enter Mexico at any time. Travel to Death Valley is limited to the low season (01 October through 30 April) due to extremely high temperatures which can cause system failures. Also, a $10/night fee applies to any travel within the United States (including Alaska). Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.
Northern Surcharge
There is a surcharge of $400 NET ($500 RETAIL) for rentals starting from Victoria, Vancouver, Kelowna, Edmonton, Calgary, Toronto, Montreal or Halifax with permission to travel on/in:
Alaska Highway north of Fort St. John, British Columbia
Cassiar Highway (#37) north of Kitwanga, British Columbia
Highway 35 north of Peace River, Alberta
Northwest Territories, Yukon, Nunavut, Newfoundland
Quebec & Labrador north and east of Sept-Iles
Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Customers who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.
Preparation Charges
There is a preparation charge of $55 (Retail Value) per booking. This includes transfers to and from the airport and airport area hotels, vehicle preparation (including first supply of propane and toilet chemicals). This charge is included in our wholesale flex rates.
Convenience Kit Fees
Convenience kits are charged at $50 NET ($59 RETAIL) per person per booking. Our convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. For a detailed list of our convenience kits items, click here
One-way Rental Fees
Based on availability, we offer one-way rentals to and from all of our vacation centre locations. One-way rentals must be reserved and confirmed in advance and the following drop off fees apply:
Vancouver to Calgary - $400 NET ($550 RETAIL)
One-ways between all other affiliated locations - $560 NET ($750 RETAIL)
Special or unique one-ways across North America are available on request
Commercial Renters
CanaDream vehicles may be rented for commercial purposes if special prior approval is obtained.
Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.
Fuel
CanaDream makes no representation as to fuel consumption. Vehicles are supplied with a minimum ? tank. If the guest returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.
Sales Taxes apply to all charges as follows:
All Stations GST (Goods & Services Tax) except Halifax - 7%
Victoria, Vancouver, Kelowna Provincial Tax - 7%
Toronto Provincial Tax - 8%
Montreal Provincial Tax - 7.5%
Halifax (HST) Harmonized Sales Tax - 15%
There is no provincial tax in Calgary, Edmonton, or Whitehorse.
Tax is calculated on the gross amount of the rental.
|
