Where is my voucher? Vouchers are sent to the email address provided online at the time of reservation. The usual delivery time is 2 business days.

If you have made a reservation and do not have your rental voucher, please check all spam/bulk folders of your email. If you still cannot locate your voucher, please contact us and we will reissue the voucher to you.

Where will I find the prices for additional extras? Prices are displayed in the rental conditions online. The rental conditions are accessed via the online quote/booking engine.

Is it possible to reserve a specific make/model of vehicle? Auto Hire Online will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available, the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.

What age must I be to rent a car? Age limits vary. For more information please consult the Rental Conditions,

What documentation do I need on collection of car?

On collection of your vehicle you need:

- your rental voucher (which you will have received by email when your reservation was confirmed)

- A full valid driver's licence held for a minimum of 2 years and

- a major credit card in the driver's name An International driving licence/permit is only acceptable as supplementary ID when supplied with a licence from your country of permanent residence.

When do I pay for additional extras? Please note that all additional extras (including child seats, additional drivers, special equipment etc) are all paid for at the local rental office on collection of the vehicle.

When is a booking confirmed? A reservation is only confirmed once credit card details have been supplied and you receive a reservation voucher from us or one of our partners. This voucher must be produced on collection of your vehicle.

Can I drive to neighbouring countries? In most instances, vehicles can be taken outside of the Country of rental. More information can be found in the Rental Conditions.

What do I do in the event of an accident?

Please contact the office from which you hired the vehicle. You will find the contact information on your voucher and/or your rental agreement. The renter will be required to inform the rental agent immediately of any accident. The renter must take the following measures:

- Obtain complete details of the persons involved in the accident as well as of any possible witnesses.

- Immediately provide the rental agent with all the details regarding the accident, which may be of use.

- Immediately notify the authorities if the third party should be investigated or in the event of injured persons.

- Do not leave the vehicle without taking correct measures to protect and safeguard it.

NB: NO REFUNDS WILL BE MADE FOR A RESERVATION OR LOST RENTAL TIME IF VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT.